Friday, May 27, 2016
When CEO's are Blindsided
Wednesday, May 25, 2016
Strategic Planning - Wishing Won’t Make it So
Wishing Won’t Make It So
Take the Time to Make it Happen
Monday, May 23, 2016
Rewards and Recognitions
- Recognize the extraordinary and unusual.
- Do not offer recognitions to those not deserving just to be "fair" or to avoid hurting feelings.
- Reward and reinforce those behaviors that actually matter to you. For example, if you reward quantity of calls handled by call center agents, you are forcing them to give up quality (defined as actually satisfying the caller-customer) so that they can make their numbers.
- Create small measurable successes - don't wait until the whole new design is built - people need to be calibrated frequently.
- Set the right goals and show how they fit into the overall company goals.
- Treat people as individuals - learn what motivates them and reward accordingly.
- Remember: ONE SIZE DOES NOT FIT ALL.
Wednesday, May 18, 2016
Broken Windows Theory - Applied to the Workplace
Monday, May 16, 2016
Feedback or Criticism
Friday, May 13, 2016
Parents as Manager
We think of charismatic leadership to be authoritarian in style - but that's not necessarily true. Some of our great charismatic leaders led by what is called Participatory Management. One, if not more of our American Presidents was known for this style of leadership.
In Participatory Management, the leader takes ultimate responsibility for the decisions - it is not a democracy - but the leader encourages all executives, team players, stakeholders, etc., to offer their ideas - to openly disagree with each other - and this type of leader listens and learns and ultimately makes the decision him/herself.
The person of self-esteem is never afraid to learn from others - indeed, delights in having others from whom to learn. This is what ultimately creates an extraordinary leader.