Friday, January 29, 2016
Thursday, January 28, 2016
The Tyranny of Pleasantness
Thursday, January 21, 2016
Resolving Workplace Conflict
- Maintain confidentiality, discretion, and above all neutrality throughout the investigation.
- Promote witness candor by assuring no retaliation and holding interviews in an appropriate location.
- Be mindful about the details you reveal about the complaint.
- Always begin with open-ended questions and avoid loaded or inflammatory language.
- Protect confidentiality to the fullest extent possible.
- Be thorough.
- Reserve judgments of credibility until the entire investigation is completed.
10 Tips to Perform Better in a Job Interview
Wednesday, January 20, 2016
Breaking Down the Walls of Fear and Hate
But first it will make you feel miserable.
Monday, January 18, 2016
More Flexible ADA Approach Needed for Businesses
Wednesday, January 13, 2016
How Did She Get That Way?
Tuesday, January 12, 2016
Is Delegating Worth the Effort?
My Administrative Assistant
- Filing in the wrong files.
- Filing not even in file folders, but loose in the drawer.
- Making a list of what’s in the file drawer – which does not need to be done.
- Mixing up documents to be filed with my basket of work to do – and I think she filed some documents requiring work on my part that I may never find again.
- Leaving half finished work lying about – for me to put away.
- Not writing down – or remembering instructions about how to complete a very important document, which needed to be done perfectly – thereby ruining 40 pages of work which had to be redone – because she didn’t save the prior draft.
- I need to micro-manage more.
- I need to be slower and provide her with much more detailed information.
- I need to give her only one thing to do at a time, rather than a whole day’s worth of projects.
- I need to point out (gently of course) things she left lying about, and ask her to put them away before she leaves.
My Computer (IT) expert
- I need to realize that his thinking style (he’s an IT guy) is vastly different from mine. I’m a soft-skill expert with a background in psychology.
- I need to realize that he thinks it is helpful and useful to share these details with me, whereas they seem like minute and uninteresting pieces of information to me.
- He needs social time and recognition and these pronouncements are his way of trying to obtain both from me.
- So, what do I need to do? Remember that people are different and because of the differences in thinking styles, I, as a manager, need patience and tolerance.
- I need to understand that this is an open cabinet and like it or not others use it.
- I need to recognize that we are working with materials that are replaceable – these are not priceless works of art.
- I need to lighten up and go with the flow.
- I need to ask him to be more careful and to replace things where they belong.
- I need to lighten up and not get frustrated over the little things.
- Delegating, delegating, delegating. In this case, I can’t even do some of these things myself – so I need to learn to be grateful to those who can do what I can’t do easily.
- I need to tell her that this matters to me by being direct and congruent.
- I need to stop giving her mixed messages by joking and being light about it.
- I need to show her where I want things placed.
- I need to remind her when they are rearranged.
How do all of these apply to you as a manager?
- How we communicate what we want from our staff.
- Whom we hire to do a particular task and how we train them.
- Learning how they learn and understand and coaching them accordingly.
- How we hold people accountable, not just at the beginning, but during the life of their working for us.
- Our own over-reactions “don’t sweat the small stuff” as they say.
Which Editor is Right for YOU?
Are You Aligned Philosophically and Politically?
Is this editor an expert – or at least very knowledgeable about your major topics or areas?
Are you comfortable with this person?
Will this editor be willing and able to work at the pace you need and want?
Are you both very clear about the terms and conditions of your relationship?
Friday, January 08, 2016
Management and Collaboration Styles
Wednesday, January 06, 2016
The Fundamental Differences of Ordering Information
So, when teaching avoidance of getting in trouble, those of us who teach these programs need to emphasize the importance of being extremely conservative in our professional workplace behavior.