My consulting practice – and my teaching practice – have much overlap as I am sure you are realizing as you read this (self-serving) newsletter. Managing change in the workplace (another course I teach) requires great skill and facilitation. Change is frightening to most people and they resist it in a variety of ways. The skill lies in being able to let them express their concerns – deal with their emotions (not force them underground) and work with them to make the changes, accept the changes, and even champion the changes. I love doing this work.