My ability to interview and develop trust has enabled me to find out where the real problems lie and to help troubled employees and managers find solutions. Not only do I teach conflict resolution – I actually go in and interview, investigate, and work with people to implement solutions.
My book: Reducing Conflict in the Workplace offers solutions to workplace related problems.
As you can imagine, this work started during the years when I was a therapist and forensic evaluator. I worked with parents going through divorce fighting for custody and visitation. I was one of the first (if not the first) local professionals to change the fight into a mediated settlement.
I really believe most disputes can be mediated – and by that I mean, the professional mediator working WITH the clients to help them reach a solution that satisfies them. Too many mediators actually act as conciliators or arbitrators – which is not the same thing at all.