Negotiation and Conflict Resolution Commonalities
The overlap between these two disciplines is great. Successful negotiations involve working through differences and conflict to reach a satisfactory solution. Conflict resolution has the same desirable outcome.
We negotiate in the workplace when we are trying to obtain resources, or personnel for our pet project. We resolve conflict (or at least attempt to) whenever someone comes to us complaining about something someone else did or didn’t do.
Change management is a form of both negotiation and conflict resolution. I can’t successfully implement change in any organization without first trying to deal with the fear, anger, and other reactions of people who either want the change to happen more quickly, or don’t think the change is necessary. It’s always about negotiation and conflict resolution.